Terms and Conditions

By entering, reviewing and purchasing on this website you agree to read, inform and comply with the terms and conditions of use, in addition it is obliged to respect the privacy policies. In accordance with Colombian legislation on the subject, as the content, products and offers you find at www.ferrecastillo.com apply only to Colombia.
We inform you that Ferrecastillo S.A.S may make modifications at any time of the terms and conditions described herein. In any case, if these terms and conditions vary we will inform you, so that you know and accept them again.

About us?

The website you are visiting is owned by Ferrecastillo SAS This company is identified by the NIT 813.001.524-1, its address of notifications is: Carrera 7 # 3-75 of the City of Neiva (Colombia), (+57 8) 8721307- (+57 8) 8716060 info@ferrecastillo.com

Intellectual and Industrial Property Rights

The information, documents (images, videos, tools, graphics and other), trademarks, names, logos and other material found on this website are protected in accordance with Colombian and international legislation on copyright, property Intellectual and industrial; Therefore, its use is exclusively limited to personal review, purchase and consultation purposes. Therefore, unauthorized use that violates Colombian law, through its sale, distribution, copy, modification or adaptation or any other prohibited conduct, will be sanctioned in accordance with the established by the applicable rules.
This way, they can not be understood by the fact of the publication of the contents that are in www.ferrecastillo.com, that is granted some type of license of use of mark, copyrights or intellectual property to who visits, consultations or Makes purchases through this website.

Authorized Use

The website can be used for review, purchase and consultation of imported and / or national products that Ferrecastillo SAS will have available for delivery to users, as well as information on uses and characteristics of the products and services offered, which are designed only For information purposes of the user.

Prohibited Uses

The information published on our website may not be subject to marketing, distribution, copying or modification.
The access to accounts or confidential information of the users, as well as the violation of the network and / or servers or any other act that jeopardize the security of the transactions and of the web page is not authorized.
The information that the user registers must be truthful and complete; Any act of impersonation and / or incorrect information that does not correspond to the natural or legal person making use of the website is prohibited.
In any case, only senior citizens, duly identified with a citizenship card or alien registration card, will be allowed and purchase transactions through this page.

User Information

To make online payments will require registration by the users on the website, for this purpose requires personal and confidential information. This information will be used exclusively by Ferrecastillo S.A.S and will not be disclosed to third parties, except for the information required by www.pagosonline.com for the purpose of processing electronic payment transactions.
By seeking security in transactions, it is expressly prohibited for users to share their password or password with third parties; As such information is for the exclusive use of the user and may not be used for unauthorized purposes.
Additional information included by users.
The data referred to in these terms and conditions will have the purpose of validating purchase orders, improving the information and marketing of products and services provided by companies. They can only be delivered to the companies affiliated or related to Ferrecastillo S.A.S in no case will be transferred to third parties. Said delivery will be revocable by the user.
In addition to this, the buyer of a product will have the possibility of including comments or reviews of the article, for it must be identified.
Ferrecastillo S.A.S is not responsible for the content, objectivity or expressions used by users in said comments, without prejudice that can be removed from the page if they are offensive, derogatory or discriminatory.

Registration and Password

It will be necessary for the acquisition of products and services offered on this site, acceptance of these conditions and registration by the user, with definition of a password. For this purpose, these Terms and Conditions will be understood and accepted by the fact of their acceptance by means of their expression of will through a "click" in the respective box.
The registration of each user will be verified completing and subscribing the form that is in the site and its subsequent sending, which is done automatically by clicking on the respective element.
Once registered the user will have a name and password or definitive key that will allow the personalized, confidential and secure access to www.ferrecastillo.com. Likewise, it will have the possibility, under its exclusive responsibility, to change the access code, for which it must be subject to the procedure established in the respective site.
The user is fully responsible for maintaining the confidentiality of his secret code registered on this website, through which he may make purchases, request services and obtain information. This key is for personal use and its delivery to third parties does not involve liability of Ferrecastillo S.A.S, or related companies in case of improper use.

User Rights

The user will enjoy all the rights recognized by the Colombian legislation on Consumer Protection and Personal Data Protection, for this reason, you can file your petitions, complaints, complaints and suggestions (PQR) through the different tools and mechanisms of communication Established by the page.
Likewise, the user can also present them in person at our warehouses.